Terms and Conditions
2. Description of the Site.
‘Clear IAS Exam’ website (cleariasexam.com) hosts various UPSC Prelims Online Mock Tests by Clear IAS™ which re-defines the preparation strategies for IAS Exam. This platform integrates learning with test-taking, making the whole IAS preparation interesting and fast.
3. Access and Registration.
You agree that if you choose to register, you will: (a) provide accurate and complete information when prompted to do so by any registration form, (b) maintain and update such information so it remains accurate and complete. (c) agree with the membership rules, which are listed below:
4. Terms of Membership
It is with great pain that we created this value-product to help IAS aspirants, and hence by registering as a member, you agree to the following terms and conditions:
- Once paid, the license for taking tests is granted only to you (the username for which the amount is paid). You will not share your membership/registration details with anyone.
- You will not copy the test contents or exam questions in any form, part or full, in any online or offline medium.
- Once paid, the amount is not refundable, except under exceptional circumstances.
- cleariasexam.com reserves the right to add or remove any mock exams or questions in the mock exams, without any advance notice.
- Our commitment is until the upcoming UPSC CSE Prelims, ie Prelims 2022. We will restrict access to the test series after the next Prelims. We usually delete all existing mock exams after one exam season and start fresh for the next year’s test series.
- For any dispute regarding content/payment, you may write to contactus[at]clearias.com. We try to fix the issue within 3 working days, and often much earlier. The maximum liability that Clear IAS Exam can offer for any dispute associated is the total refund of the amount paid.
- Clear IAS Exam as well as our Payment Gateway, has taken every step to ensure that your payment is 100 per cent secure. However, Clear IAS Exam will not be liable for any problem associated with the payment gateway or associated banks.
- Some questions from paid exams may be reused by the managers of this website for free trial/demo purposes on either clearias.com or cleariasexam.com.
- The validity of each of the ClearIAS Test Series expires on the date of UPSC Prelims. All uploaded exams along with user results will be deleted before we prepare the platform for next year’s test series. The users who join early get a time period of about one year to practice. Late joiners will not get that much time. The end date of each exam cycle is fixed. For example, once you pay for ClearIAS Prelims Test Series 2024, the tests can be attempted until the actual date of Preliminary Exam 2024 (May 26, 2024). Aspirants can access the answer keys and detailed solutions from the ‘My Account’ link, anytime until the date of Prelims 2024.
- Though every step is taken to avoid mistakes as far as possible in the questions/answers/explanations, human errors are possible. Though we try to rectify the errors when it comes to our notice, neither ClearIAS nor its management team can be held responsible for the errors. cleariasexam.com does not make any warranty concerning the accuracy of the information contained on the site, or any products available for purchase on the site. Aspirants are advised to cross-check the accuracy of any information if they are unsure of it.
- ‘The ClearIAS Mock Exam’ website (cleariasexam.com) is not officially connected with UPSC (Union Public Services Commission) or any state PSCs. This is a privately hosted platform and views expressed in this platform are of the managers of this website only. Neither the ‘Clear IAS Exam’ website nor the host bears no responsibility for the accuracy of the information provided on this website and will bear no responsibility or legal liability for the content posted on this website.
- We reserve the right to ban anyone who willfully violates the membership rules or causes damage to our infrastructure or reputation. Copying and distributing the contents of this website in any form will invalidate your membership with immediate effect. You may also be liable for compensation/punishment under Indian Copyright Laws.
By using the services of ClearIAS.com (and our partner websites like ClearIASexam.com, instamojo.com/clearias etc), you agree that any personal data collected will be used by us to contact you via phone, SMS or email for marketing and to deliver certain updates for services or information you have requested.
Your personal information is used to provide the services you request (Eg: to reset your password, to get ebooks delivered, to get mock exam results etc). This will also help us enhance this website. We also use your personal information to send updates like new posts, information about exams, promotional offers etc. By using our services, you agree to receive transactional as well as promotional SMS, Emails, Phone calls etc from us.
6.Changes to Site.
cleariasexam.com may modify, suspend or discontinue any portion or service of the Site at any time, with or without notice. You may face short interruptions in our service during our software/theme upgrades, and have to co-operate with us during the period. You also agree that you will co-operate with us during times of server or network downtime if happens.
This Site may contain hyperlinks, references and Information gathered from third-party Internet sites that cleariasexam.com does not own or operate. Such hyperlinks are provided for your reference and information only. However, cleariasexam.com hereby declare that we may receive commissions on sales performed through the external links given in this website. cleariasexam.com makes no warranties or representations regarding the availability of or the content located on or through, such sites. cleariasexam.com does not endorse, sponsor, or review the content contained at the sites to which hyperlinks on cleariasexam.com websites are directed, nor does cleariasexam.com represent that such sites are appropriate for children, in compliance with laws, or are what they purport to be. Accordingly, cleariasexam.com does not accept any responsibility or liability for content contained at such sites.
Although cleariasexam.com intends to use reasonable security measures with respect to the Site, as with any online or electronic communication or interaction, there is an inherent risk involved in transmitting any information via the Internet. cleariasexam.com does not and cannot guarantee that its system is free from hackers or viruses or that information provided by users to cleariasexam.com will not be stolen or otherwise surreptitiously obtained. You hereby acknowledge and understand that such risk is inherent in interacting with any website, including this Site, and take full responsibility for any harm, danger or damage that ensues due to any such breach in security.
This site, including without limitation, the content, code, and other materials contained in or accessible through this site are provided on an “as is” and “as available” basis. cleariasexam.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement with respect to all such materials. cleariasexam.com does not make any warranty that this site or its content, products or services will meet your requirements, or that the site, code or content will be uninterrupted, timely, secure, or error-free. cleariasexam.com does not make any warranty concerning the accuracy of the information contained on the site, any products available for purchase on the site, or the visual or sound quality of any audio, visual or audiovisual materials offered on or presented through this site. cleariasexam.com does not represent or warrant that this site or its server(s) are free of viruses or other harmful components. Reference to any products, services, processes, or other information, by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by cleariasexam.com. Some states do not allow the limitation or exclusion of certain warranties or conditions, so the above exclusions may not apply to you.
13. Limitation of Liability.
You understand that in no event will cleariasexam.com or its offices, owners, directors, shareholders, parents, subsidiaries, affiliates, agents or licensors be liable for any consequential, indirect, incidental, special or punitive damages, whether in an action under contract, negligence or any other theory, arising out of: (a) your use or inability to use the site, (b) your reliance on any content, or (c) any goods or sites advertised on the site; even if cleariasexam.com or any related party has been advised of the possibility of such damages. In no event will cleariasexam.com or its officers, directors, shareholders, parents, subsidiaries, affiliates, agents or licensors be liable for any damages.
15. Applicable Law.
Notices by cleariasexam.com to you may be given by means of a general posting at the Site. Notices (including questions, complaints, or legal notices) by you may be given by e-mail messages as follows: Electronic mail (e-mail) must be sent to contactus[at]clearias.com.
17. Refund Policy
Refund Policy of ClearIAS Classes
It is the mission of ClearIAS to provide high-quality classes to our students.
In case of any concerns with the classes, faculties, or mentors, you can email or call our support team. We shall try to quickly solve your queries and concerns.
Demo Classes: We provide Demo Classes for aspirants to assess the quality of the classes offered by us. Demo classes are provided along with most of the premium packages/courses. Any aspirant is welcome to take Demo Classes for FREE.
Demo Classes are provided with the expectation that aspirants get enough opportunities to assess the features and quality of our platform.
No Refund Policy: With respect to our premium classes and programs, we focus only on serious candidates. To discourage non-serious users to take advantage of our premium classes, we follow a zero-refund policy. Except in cases of double payment, we cannot offer a refund.
Please read ClearIAS Classes’ terms and conditions carefully before joining any courses, as once the payment is made, you cannot change or cancel the course or plan. Once you make the required payment (fees) for a course, it shall be final and there cannot be any refund.
Refund Policy of ClearIAS Mock Exams
At ClearIAS we believe in providing quality services. End-user satisfaction is our primary concern. Free model exams are provided to judge the quality and features of ClearIAS Mock Exams, and hence, refund requests are extremely rare with ClearIAS (less than 0.1%).
Even when we get any such requests, we see if there is any merit in the case.
- Refund requests if raised will be evaluated on a case-by-case basis. If we find merit in the case, we may issue a full or partial refund, as the case may be. If there is no merit in the case, we will not issue a refund.
- If there is any double payment, just inform us on the email id contactus[at]clearias.com within 3 working days. Once verified we shall issue a full refund in 7 working days.
- For technical problems (if any), if the refund request is raised within 3 working days, we shall verify the same and issue a refund after deducting the payment gateway fees, if any.
- If any request is raised after we paid tax (GST) for the month, we reserve the right to deduct the GST paid from our pocket on the same.
- If the user takes more than 3 exams and then raises a refund request, he/she will be eligible only for a partial refund. The refund rate will be calculated on the basis of the rate of individual exams. Refunds will be calculated on a pro-rata basis deducting the cost of exams already taken.
- We don’t entertain refunds on cases we feel are silly, fraudulent, or with malign intentions. If any fraud is noticed, we may permanently ban the user from taking any future mock exams and will lock the user’s account. Please note that we will not entertain a request for a refund (FULL or PRO-RATED) when we have suspended or terminated your access to ClearIAS Services due to a violation of our Terms of Service.
In brief, we will do our best to address your issue, provide a workaround or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer a full or partial refund – if your request is genuine, and raised within a reasonable timeframe.